Subscription Problems?

While we are always happy to help, you might be able to find the answer you need. Cara Louise has tried to add as many in-depth help articles as she could to handle all of the most frequently asked questions. Give it a try below.

Not finding the newest issue in your Issue Library yet?

If you aren’t finding the newest addition to your Issue Library yet, your device may still be reading the older version stored in your cache memory. After you log in, please use the purple “Refresh Issues” button near the top right corner of the page. This needs to be done with EACH new release, as it is a function of your device’s cache and not our site! **

New digital issues of Happily Hooked Magazine are released on the 1st of the month. And new editions of the Pattern Pack Pro are released on the 15th of the month. Please remember though, they require separate subscriptions, and having one doesn’t give you automatic access to the other! If you only have a subscription to one publication, and would like to start a subscription for the other just contact us and we can get the order form to you!

Contact us using the form below.

If you still need to contact us, you can submit a help request using the form below. Please include your complete name and email address, and any alternate email addresses your subscription might be registered to.

Pattern Problems?

Ask us anything at any time involving a design inside our magazine. Simply email your message directly to our support team or use the form below. In some cases, we may have to reach out to the designer we worked with for the answer. Response times will vary, but we WILL get you an answer as fast as we can!

NEW! Live Chat!

We are a VERY small team… actually there is just ONE of us who is handling our new chat feature. That’s Cara Louise, our Customer Support Manager. She is a real person just like you, and does not work 24/7. The regular hours she will most likely be available for Live Chat are M-F from 10 AM to 3 PM EST. If she is not available, you will be able to leave a message for when she returns. Just click that button to get started. (This is a VERY new feature and we are still working the kinks out, so thank you for your patience, kindness, and understanding!)